Service Coordinator

Overview

Our client, a well-established medical device company, is seeking a Service Co-ordinator to join their Service Division. The successful candidate will play a key role in supporting customers, managing service administration, and coordinating repairs and preventive maintenance activities. This is a vital office-based role that requires strong organisational skills, attention to detail, and confident communication with customers, suppliers, and internal teams.

Key Responsibilities

• Provide customer support via telephone and email, ensuring a professional and timely response to all enquiries.

• Manage data entry and updates within the CRM system for all service-related activities.

• Administer the exchange process for all repair equipment and handle spare-parts orders for customers and the internal service team.

• Process service contract purchase orders and non-contract service visit requests.

• Prepare and send repair quotations, obtaining necessary customer authorisations.

• Monitor and track the progress of all repairs, ensuring accurate and efficient workflow.

• Manage service consignment stock and ensure accurate inventory records.

• Schedule preventive maintenance (PPM) visits and call-outs for field-based engineers.

• Participate in ongoing product training provided by manufacturer representatives.

Requirements

• Previous experience in a similar service coordination, customer service, or technical administration role.

• Strong administrative and data-management skills, ideally within a CRM environment.

• Excellent communication and organisational abilities.

• Proactive approach with the ability to prioritise and multitask effectively.

• Comfortable working in a fast-paced, customer-focused environment.

Benefits

• Quarterly performance bonus (eligibility after successful probation).

• Private healthcare (following qualifying period).

• Contributory pension scheme.

• Death-in-service benefit.

• Employee Assistance Programme (EAP).