Change Manager-Training Resource Consultant

This role will design and deliver key Change Management objectives, with an emphasis on training planning and training material development, across SJI capital projects to ensure the business is supported and there are no surprises at project go live.

This person will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures.

While the change management consultant will not have supervisory responsibility, this person will have to work through many others in the organization to succeed.

This resource will be assigned to lead change efforts for a sub-set of the following enterprise initiatives:

· REV/Farms (line of business) ownership acquisition integration

· Enterprise voice & phone system replacement

· 3rd party benefits outsourcing

· OCR automation for invoice processing

Roles & Responsibilities

Change Management work includes not only high-level planning and oversight but also hands-on execution of the following .

IT and business process training

· Training planning based on role definition

· Training material development

o PowerPoint decks

o Quick Reference Guides

o Training manuals

· Training logistics including end user scheduling

· Deliver Train the trainer sessions

Communications

· Communications planning

· Drafting of communications, including emails, providing project overview and updates, training efforts, project go live, etc.

Business Process & Role Definition

· Lead business process discussions/meetings to assist in the definition in current (as is) and future (to be) state solution from a BUSINESS perspective (how the end user is going to work with the solution)

· Document and diagram current and future state process in a business consumable format

· Work with cross functional teams

· Define roles in DILO business processes

Business Readiness

· Lead change impact efforts to identify whats different for each role

· Define and document whats needed to get roles up to speed to be able to successfully use the solution on project go live

· Ensure that managers are prepared to lead in using the new solution

UAT

· Leveraging the SJI UAT Playbook, support business by facilitating and coordinating the business involvement in the UAT effort.

· This includes coordinating test script preparation, UAT sessions, and ALM (user acceptance testing tool) training.

General

· Lead kickoff sessions for business process workshops, training sessions, and UAT

· Identify and manage operational stakeholders to set expectations for their involvement and ensure their buy-in and ownership of the solution

· Provide Hypercare / Cutover planning & support

· Help prepare SMEs to provide 1st line support, on-going training

Minimum Qualifications

Skills and Qualifications

· A solid understanding of how people go through a change and the change process

· Experience and knowledge of change management principles, methodologies and tools

· Exceptional communication skills, both written and verbal

· Excellent active listening skills

· Ability to clearly articulate messages to a variety of audiences

· Ability to establish and maintain strong relationships

· Ability to influence others and move toward a common vision or goal

· Flexible and adaptable; able to work in ambiguous situations

· Resilient and tenacious with a propensity to persevere

· Forward looking with a holistic approach

· Organized with a natural inclination for planning strategy and tactics

· Problem solving and root cause identification skills

· Able to work effectively at all levels in an organization

· Must be a team player and able to work collaboratively with and through others

· Acute business acumen and understanding of organizational issues and challenges

· Familiarity with project management approaches, tools and phases of the project lifecycle

· Experience with large-scale organizational change efforts

· Change management certification or designation desired