Microsoft Dynamics CRM Administrator

Job Summary:

Client is looking for an enthusiastic, ambitious team member to join their Corporate Marketing team. This person must embrace change, be self-motivated and inspire others inside and outside the department. Individual should be able to communicate directly and openly with all levels in our organization. There will be many opportunities for the successful candidate to engage their innovative and creative problem-solving skills to help move the department to the next level. It is a must that the CRM Administrator has a high degree of personal integrity in dealing with customers, superiors, subordinates, and co-workers and will represent client in a professional manner. The successful candidate will live in both the big picture as well as in the details, desire to make an impact, and work well on a team and individually.

• This is a HYBRID position.
• We are located in Warrenville, Illinois.
• Relocation does not apply for this position.

Must Have Skills:

• Microsoft Dynamics CRM Administrator Experience.
• Degree or comparable trainings and certificates.
• Ability to build and customize reports in CRM system.

IDEAL CANDIDATE

• Will have at least 3 years experience as a MS Dynamics Administrator in any industry.
• They will have experience in pulling reports, identifying duplicates and removing them, identifying out of date and incorrect items.
• This person will need to be able to train, address technical issues and have a strong internal customer service experience.

YOU WILL BE RESPONSIBLE FOR:

• Ensure CRM use is maximized for sales processes.
• Build and customizes reports, views and dashboards.
• Design and implement process workflows within CRM.
• Maintain user profiles and settings.
• Create and update work instructions.
• Provide CRM training and support within Plymouth.
• Ensure CRM data integrity.
• Serve as CRM Helpdesk.
• Manage vendor relationship with CRM consultant.
• Collaborate with IT to ensure data integrity and security.

WHAT YOULL NEED TO SUCCEED:

• 3 -5 years of experience with Microsoft Dynamics CRM
• Business to business experience, industrial preferred
• Degree OR comparable trainings and certificates

EXPERIENCES YOULL NEED:

• CRM & Database Management
• Understanding of Data Structures
• Attention to Detail
• Planning and organization skills
• Interest and ability to conduct CRM Training

WHAT WE OFFER YOU:

• Benefits effective 30 days from date of hire
• Medical, Dental and Vision, HSA, FSA
• 401k Matching, Life Insurance, STD/LTD
• 100% covered tuition reimbursement (including books & reasonable expenses)
• Wellness Program / Lifestyle Rewards / Employee Assistance Program (EAP)
• Paid Time Off & Holidays
• Career Arching: Plymouth allows for a great depth & breadth of knowledge in which you can wear many hats and be exposed to several opportunities.

SKILLS:

• Relationship Building Advanced
• Problem Solving Advanced
• Attention to Detail Expert
• Communication Expert
• Microsoft Excel Expert
• Organizational Skills Expert

PREFERRED:

• Ability to make an Impact: Inspire others to perform well by the ability to work in an environment that has variety and change.
• Goal Completion: Initiates activity and sets a pace to achieve desired goals/results.
• Self-Starter: Inspired to perform without inside help.

Competencies/Desired Characteristics:

• Care & Commitment: Consistently reliable, follows work instructions, investigates any inconsistencies, and looks ahead to the next steps. Offers ideas for improvements and actively participates in process improvements. Accepts change as part of future state improvement and adapts with positive enthusiasm.
• Team Player: Steps up to help the team even when it is outside of normal duties or comfort zone; looks out for the safety of self and team. Cooperates with others without dominating the group, values team members for their contributions and professional abilities, and always treats people with respect. Communicates ideas respectfully, honestly and clearly, and considers the suggestions and opinions of others.
• Customer Focus: Seeks out information on customer requirements, stops a process when an inconsistency is suspected, and reports inconsistencies to the right person. Involves customers and seeks best resource before moving forward with key decisions; follows through on promises made to internal/external customer. Delivers accurate product, services and paperwork to the next operation.
• Initiative: Initiates problem solving to address issues, acts without being told or directed, actively participates in resolution, seeks best alternative even if it challenges the status quo. Does and says the right things for the right reasons even when its uncomfortable, speaks up immediately when seeing a safety hazard, a process error, or problem to resolve. Acts with sense of urgency: Gives immediate attention to tasks or issues that prevent organization from reaching goals, rethinks priorities and organizes work to achieve goals or get goals back on track.