Service Advisor

Salary Range: $3,000++, with attractive KPI bonuses and yearly performance-based incentives.

Mon to Fri 9am - 5pm and Sat 9am - 1pm

Location: Sin Ming Dr



Job Scope:

• Ensure good after-sales support to customers by rendering the highest level of customer service
• Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
• Promptly input daily transactions of vehicles service/repairs and where necessary generate reports for customers review
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' vehicle requirements and complaints.
• Build sustainable relationships and trust with the customers and committed to increasing customers' engagement level.
• Recommend suitable packages and/or add-ons for customers.
• Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Effectively handle multiple priorities, organise workload, meet deadlines, and perform detailed daily record-keeping and reporting.
• Follow up on any outstanding payments.
• Capture customers' feedback on the service levels, and present findings for Management's review.
  Assist in evaluating and improving the current practices and processes and provide administrative support as part of workshop operation
• Any other ad-hoc duties assigned.