Service Desk Agent

Work Location: Educational Institute near Upp Changi MRT station

Working Hours: Monday to Friday (8.00 am to 6.00 pm) + 2 Saturdays (8.30 am to 1.00 pm) per month

Salary: Up to $2800 (subject to qualification & relevant working experience)

Scope of services:

• Provide 1st Level Technical Support to users over phone on technical issue or via remote assistance tool and emails
• Escalation, tracking and resolution of all incident/service requests/ problems in a professional and timely Manner
• May be required to cover onsite support as and when necessary.
• Any other administrations where required.

Requirements:

• Preferably minimum 6 months of experience in IT service desk environment
• Relevant technical IT expertise and skills in latest Windows, Linux & MAC OS;
• Possess good communication (written and oral) skills in English language.
• Good telephony skills.
• Good problem solving and interpersonal skills, self-awareness, self-control, and motivated in customer handling.
• Demonstrate initiative and tactfulness and willingness to serve
• Able to apply knowledge with other people, especially in a crisis situation, work in team environment.
• Able to express oneself clearly