Customer Service Officer (West)

Basic Salary: $2,700 + AWS + Variable Bonus

Location: Pioneer

Transport Provided

MNC Logistic Company

Job Scope

• Ensure customers orders are processed in a timely and accurately manner
• Ensure reports are submitted on a timely to established customers schedules
• Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
• Liaise and update customer closely to resolve customer orders or shipments related issues
• Ensure all billings are done timely & accurately with all necessary supporting documents
• Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).