Job Title:

Head of Operations - Global Management Consulting Firm

Company Overview:

Our client is a highly reputable consulting firm with an established track record In Asia. Established in over 40 countries, they offer expertise in strategy, operations, technology, and sustainability. With a focus on emerging technologies, they continue to lead in providing strategic consulting solutions worldwide.

Job Summary:

As the Head of Operations, you will play an essential role in overseeing the structured functioning of the firms operational activities. Leading a team of EAs (Executive Assistants), your primary responsibility will be to ensure seamless operations and support the delivery of corporate services across all your stakeholders.

Responsibilities:

• Develop and implement operational strategies aligned with the firms objectives, ensuring efficiency and excellence in services provided.
• Lead and mentor the Team Leads while providing guidance and support in managing a large team of Executive Assistants.
• Oversee the day-to-day operations, enhance processes, and implementing best practices to enhance effectiveness and productivity.
• Foster collaboration across departments, working closely with senior leadership and executives to streamline operations.
• Establish Key Performance Indicators (KPIs), conduct regular assessments, and provide feedback to enhance the performance of the operations teams.
• Identify areas for improvement, implement process enhancements, and drive initiatives to streamline workflows and enhance services presented.
• Develop and implement strategies to alleviate risks and ensure compliance and minimise operational risks.

Requirements:

• Proven experience of 10-15 years in a senior management role, with a track record of leading and managing teams effectively, preferably from a consulting industry.
• Strong understanding of management consulting operations and the ability to navigate a fast-paced and dynamic environment.
• Excellent leadership and interpersonal skills, with the ability to mentor and develop teams.
• Exceptional organisational and problem-solving abilities, with a focus on operational efficiency.
• Outstanding communication skills, both written and verbal, with the ability to develop and implement operational strategies aligned with business goals.
• Proficiency in project management tools, CRM systems, and other relevant software.