Company Overview:

Our client is a leading bridal company in Singapore, renowned for delivering premium bridal experiences through exceptional service, curated collections, and personalised styling. With an established brand and loyal clientele, the business continues to grow while maintaining its commitment to quality and excellence.

Job Overview:

The General Manager will lead the overall operations of the business, driving commercial performance, operational excellence, and exceptional customer experiences. This is a hands-on leadership role overseeing teams, business performance, and strategic initiatives.

Job Responsibilities:

• Lead the overall operations of the business, ensuring seamless execution across retail, customer experience, and support functions
• Manage, coach, and develop department leaders and staff to foster a high-performing and collaborative culture
• Drive sales performance through effective business planning, operational improvements, and performance management
• Oversee financial performance, budgeting, reporting, and cost management to achieve business objectives
• Review and enhance operational processes to improve efficiency, productivity, and customer satisfaction
• Work closely with senior leadership to execute strategic initiatives, expansion plans, and business priorities
• Ensure consistent delivery of exceptional client experiences while maintaining the company's brand standards

Requirements:

• Minimum 8-10 years of leadership experience in retail, hospitality, luxury services, lifestyle, or other customer-centric industries
• Strong service-oriented mindset with a genuine passion for delivering exceptional customer experiences; experience in luxury retail, hospitality, bridal, lifestyle, or other premium service environments will be highly advantageous
• Proven track record of managing business operations, leading teams, and delivering commercial results
• Strong leadership and people management skills with the ability to motivate and develop high-performing teams
• Commercially minded with sound financial and operational acumen
• Excellent organisational, communication, and stakeholder management skills
• Hands-on, adaptable, and comfortable operating in a dynamic, fast-paced environment
• Strong sense of ownership with a proactive, solutions-oriented approach to driving business performance