Client Service Associate

One of our prestigious clients, an Australia-based company, is looking for dynamic Client Service Associate to provide inbound and outbound client support while maintaining CRM standards and delivering excellent customer service.

SALARY: LKR 85,000

KEY RESPONSIBILITIES:

• Handle inbound and outbound client communication with professionalism.
• Deliver high-quality customer support for Australian clients.
• Maintain accurate and updated client records in CRM systems.
• Resolve client issues through strong problem-solving and analytical skills.
• Coordinate with internal teams to ensure seamless client service delivery.
• Adhere to service-level agreements (SLAs) and performance targets.
• Provide feedback to improve customer experience and processes.

REQUIREMENTS:

• Excellent spoken and written English communication skills.
• Proven experience in client servicing, customer support, or call center roles.
• Strong problem-solving and interpersonal skills.
• Familiarity with CRM systems and customer support tools.
• Ability to work across Australian time zones.
• Based in Colombo with immediate availability.

BENEFITS:

• Competitive salary package.
• Exposure to international client interactions.
• Professional training and development.
• EPF/ETF as per Sri Lankan labour regulations.
• Supportive and collaborative work environment.

HOW TO APPLY:
Email your CV to: local@manpowersrilanka.com
Call: 0112581729 / 0112581739

Our Working Hours:
Monday to Friday: 9:30 AM 5:30 PM

MANPOWER LANKA SOLUTIONS (PVT) LTD.
12A, Ridgeway Place, Bambalapitiya, Colombo 04