PRODUCT SPECIALIST

Key Responsibilities:

• The candidate will be exposed to different IT products.
• Knowledgeable in IT related tasks and products.
• Knowledgeable in product management and specification.
• Their role may involve managing relationships with partners and customers, understanding their needs, and creating new products based on those insights.
• Developing in-depth knowledge of company products to serve as the go-to expert for both customers and internal teams.
• Collaborating with product development teams to inform product design with customer feedback and market research.
• Product specialists work with a team to ensure excellent product delivery.
• Will have exposures between a company's products and its various stakeholders, including customers, sales teams, and marketing departments.
• Identifying and analyzing market trends to recommend product enhancements or new product opportunities.
• Providing technical support and troubleshooting assistance to customers experiencing product issues.
• Working with quality assurance teams to ensure product standards are maintained and regulatory compliance is met.
• Monitoring and reporting on product performance, usage, and customer feedback to guide continuous improvement.
• Managing cross-functional projects that involve the product, such as launches or updates, ensuring timely and successful execution.
• Building and maintaining relationships with key clients and industry professionals to foster a network of product advocates.
• Supporting marketing initiatives by providing product expertise and content for promotional materials.
• Product specialists operate in a dynamic environment, blending technology and interpersonal skills.

Qualifications:

• Willing to travel from Makati Office to Warehouse in Pasig for responsibilities.
• 100% onsite from Monday to Friday in Makati head office (8:30am to 5:30pm) and visit in Warehouse in Pasig (7am to 4pm).
• Preferably applicants from Makati area.
• Graduate of IT course, or if not, must have experience in IT industry and with exposure to handling IT products.
• With at least a minimum of 2 years' experience in IT industry and managing IT products.