On-site Supervisor

Roles and Responsibilities

This role is expected to manage Associates and maintain client relationship.

Key Tasks & Responsibilities:

• Check-in new Associates on their first day.
• Conduct orientation for new hires.
• Help Business Consultant in managing Associates performance and behavior.

• Conduct performance reviews to ensure that Associates are meeting expectations.

• Consistent check-ins with existing Associates.
• Attendance monitoring.
• Validate timesheets of Associates every cut off
• Answer Associates questions or concerns.
• Forward high-level concerns to Business Consultant.
• Build connections with both Associates and the client employees like leads, managers and administrative staff.
• Build a sense of rapport with Associates which will help them feel more comfortable coming to work.
• Provide administrative support during the day-to-day operations.
• Prepare due process for disciplinary actions.
• Understanding KPI of each role. Making sure that KPIs are met.
• Other tasks that are deemed necessary as an On-site Supervisor.