Team Lead - Seller Onboarding and Incubation

Roles and Responsibilities

Job Summary: The Team Lead for BPO Agents will oversee a team responsible for handling administrative tasks associated with seller acquisition and onboarding. This role ensures efficient operation, high-quality service, and successful onboarding of new sellers onto our platform.

Key Responsibilities:

1. Team Supervision:

• Lead and manage a team of BPO agents, ensuring they meet performance and productivity targets.

• Conduct regular team meetings to provide updates, share best practices, and address any issues.

• Monitor team performance, providing coaching and feedback to improve individual and team outcomes.

• Oversee the seller onboarding process, ensuring that all necessary documentation and requirements are completed accurately and promptly.

• Coordinate with cross-functional teams to ensure a smooth onboarding experience for new sellers.

• Troubleshoot and resolve any issues that arise during the onboarding process.

• Ensure BPO agents accurately complete all administrative tasks related to seller acquisition and onboarding.

• Maintain organized records and documentation for all seller interactions and onboarding activities.

• Develop and implement process improvements to enhance efficiency and accuracy.

• Serve as the primary point of contact for internal and external stakeholders regarding seller onboarding and administrative processes.

• Build and maintain strong relationships with key stakeholders to ensure alignment and support for team objectives.

• Communicate effectively with stakeholders to provide updates and gather feedback.

• Develop and deliver training programs for BPO agents to ensure they have the necessary skills and knowledge to perform their roles effectively.

• Identify training needs and provide ongoing development opportunities for team members.

• Monitor and analyze key performance indicators (KPIs) to track the teams progress and identify areas for improvement.

• Prepare regular reports on team performance, onboarding metrics, and other relevant data.

• Present data and insights to senior management to support decision-making and strategic planning.