Job Openings
CRM Admin Support
About the job CRM Admin Support
- Provide CRM (Customer Relationship Management) technical support to end-users, addressing and resolving issues promptly to minimize downtime.
- Collaborate with global teams to troubleshoot complex technical problems and ensure timely resolution.
- Must have comprehensive knowledge on CRM tools to document support procedures, troubleshooting steps, and solutions.
- Serves as one of the primary point of contact for all CRM users and ensure minimal disruption to productivity.
- Provide training for newly on-boarded CRM user/s and be compliant with the tool.
- Supports in creation, managing, and maintaining user accounts and territory configuration in CRM.
- Works with local IT team/s and departments to coordinate efforts, share information and resolve cross-functional issues concerning CRM.
- Capable of using various systems required for payment and expense processing.
- Facilitating issues resolution, pending tickets, and initiating post go-live reviews.
- Data validation for transparency reporting.
- Managing data change request of all stakeholders in CRM.
- Able to perform UAT (User-Acceptance Tests) for major releases on applications and new systems.
- Coordinates with marketing and agencies for the creation and uploading of omnichannel materials.
- A plus to have knowledge with applications - 1CRM, Veeva, ALM (Application Lifecycle Management), ServiceNow Ticketing System.