HR Content Writer (SEO)

Accountabilities and responsibilities

Review knowledge base site usage including article searches, comments, ratings

and associated support cases, to determine performance of content

Report on metrics from user experience to suggest content development and

areas for enhancement on knowledge base site

Categorize and tag content in a logical way which will make content easily

accessible and searchable

Liaise with content owners and across projects to support development of their

content and ensure the proposed strategy and content principles are adhered to

Own policy management to ensure legal information is maintained and updated

according to local country needs

Support development of governance, process and workflows based on delivering

strategy and policy intent

Manage relationships and interdependencies with other content roles

Shape and structure the architecture of content based on user-centered design

principles

Work with lead content designers to maintain and deliver content

Act as an ambassador and protector of the agreed knowledge base principles

Feedback to other content developers to amend content if the agreed principles /

standards have not been applied

Provide advice, support and expertise on the development of a best practice

knowledge base