Italian Language Analyst

Italian Language Analyst

(full-time | hybrid | Metro Manila)

Responsibilities:

• Document Translation tasks (e.g. Requirements, Designs, emails, Tickets, Error information, etc.) from English to a foreign language (indicate language) and vice versa
• May require interpretation service during conferences or meetings with counterparts, clients, and vendors.
• Initiate and implement Quality Assurance and process improvement activities
• Assist in Capability Development of bilinguals by conducting coaching or language training activities
• Research, compile and learn business, tools and technical terminologies
• Use and contribute in strengthening translation tools to increase productivity
• Willing to be cross-trained on technical (SAP, Oracle, SFDC, Service Desk, etc.) or project management/support tasks
• Work with teams and diverse range of people
• Work in a Service Desk setting involving spoken and written communication in the foreign language (non-English)
• Work on a project as technical support (SAP, Oracle, SFDC, Service Desk, etc.)
• Other language-related tasks as may be defined and assigned from time to time

Qualifications:

• Preferably a Bachelor's Degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply
• Able to effectively communicate, verbally and in writing, in both English and Italian language
• Experience in providing customer service, analytical testing, quality assurance testing, or other relevant experience
• Familiarity with MS Word, MS Excel, and MS PowerPoint
• Experience in analysis, troubleshooting, problem solving and project management
• Must be willing to work on holidays, weekends, shifting schedules and extended working hour