Customer Fulfilment Support Manager

Roles and Responsibilities

• Accountable for the effectiveness of the overall Customer Fulfilment process

• Accountable for the support of the internal supply chain with analytics and reporting related to order to cash process

• Accountable for day-to-day coordination & governance of any local outsourced back-office activity, maintaining an optimized cost and high service level

• Accountable for the S&OE process (Sales & Operations Execution) and communication with internal stakeholders
• The role will be heavy on analytics, reporting and coordination and decision making on distributor operations.
• Hence, the role will require experience on distribution and warehouse management, logistics and transportation, managing distributor SLAs and In depth knowledge of key supply chain/logistics processes.
• The applicant should also have above average communication skills as the person will drive key meetings both with internal and external partners.