OPERATIONS MANAGER

STRATEGY

Develop and execute a comprehensive F&A shared service operations strategy 

Manila aligned with the organization's goals and objectives.

Provide visionary leadership to the operations team, driving continuous improvement,

innovation, data integrity, best practices, and cost efficiency of the operations.

Position F&A shared service operations as a trusted partner, and manage stakeholders

efficiently including business partners and teams across business cycles (O2C, R2R, S2P).

GOVERNANCE

Create an efficient organizational structure focusing on core skills for better and faster

decision-making, operations, and improvement.

Maintain and continuously improve the span of control.

Understand alignment needs within company (Customer Care, Procurement, Sales

Coordination) and  (Commercial Operations, Local Country &

Regional Accounting).

PERFORMANCE

Build performance transparency and steer service delivery of the F&A shared service

operations based on data, reaching agreed KPIs and productivity targets.

Understand the business needs and deliver service based on the requirement.

Establish sustainable daily management, problem-solving, and performance management

processes.

Drive performance improvements in company's and cross-functionally.

Ensure adherence to the SOPs and policies, and improve quality and compliance of the

delivered service.

Drive quality, user experience, and effectiveness across the organization, end-to-end (E2E), by

working with relevant business stakeholders.

PROCESS

Identify opportunities for automation and process improvements to enhance efficiency and

reduce manual interventions, optimize end-to-end operation.

CAPABILITY & COMPETENCE

Create a talent hub, understand the upskilling need, develop teams to be true solution

partners, develop learning journeys for SMEs in operations, and drive best practice sharing,

and knowledge sharing.

PEOPLE & CULTURE
Effectively communicate the companys goals, strategies, and performance targets to the
operational teams.
Be a role model driving a continuous improvement mindset and high-impact culture.
Provide an environment for innovation, curiosity, and learning.

Requirements:

Education:

Bachelors degree or equivalent combination of education and
experience in Finance, Accounting, and business-related programs.

Experience:

At least 8 years of experience in managing finance and accounting
teams in a matrixed environment.
Experience in a shared service industry is a plus.
A solid understanding of Accounting and Finance processes is strongly preferred

Interpersonal Skills:

Strong communication skills to effectively liaise with both senior
management and operational staff
Ability to independently problem-solve; assess data and information to
identify problems and inefficiencies within their department
Ability to collaborate and support team members in a matrixed
environment; ability to work independently and in a team setting
Ability to streamline processes and workflows and ensure efficient task management
Ability to inspire and guide toward common goals; can motivate teams to achieve the desired outcomes.
Ability to navigate culture and politics across multiple functions
Ability to work well under pressure; adaptable to change and evolving environments