TRANSFORMATION CHANGE PARTNER

The Transformation Change Partner (TCP) role will support the transformation agenda of the company by ensuring that approved programs achieve the target outcomes through effective management of change.

Job description

• Drive the creation of Change Management strategies and plans together with Business Leaders and the different cross-functional program teams to assess change impact to the business, realize faster adoption, build user knowledge and proficiency, and manage resistance
• Support business units during the transition to help achieve business outcomes and improve client, advisor, and employee experience; track change adoption and revise Change Management strategies as required to meet transformation objectives
• Support creation of program plans, communication plans, training and coaching plans; Together with program managers, ensure that change activities are considered in the transformation program timeline and budget, as well as in readiness checks prior to implementation
• Monitor risks and issues related to Change Management and facilitate resolution with the program team

Preferred skills

• Change Management
• Stakeholder Analysis and Management
• Change Impact assessment
• Business/Process Analysis
• Training Plan and material Creation, and Execution
• Communications Planning, Creation and Execution
• Adoption Planning, Execution and Reporting
• Cross Functional Team Management

Responsibilities

Job Requirements:

• Demonstrated Change Management experience; has developed and applied repeatable processes and used a holistic set of tools to drive successful change initiatives
• Thorough understanding of Change Management principles and delivery methodologies (Agile and Waterfall)
• Strong client-focus and understanding of business drivers, processes, technologies, and solutions
• Understanding of insurance business and its multiple functions
• Ability to clearly articulate messages for difference audiences
• Strong interpersonal skills and ability to establish and develop relationships to influence change
• Strategic thinker with strong problem-solving skills