Shore Excursions & Ground Operations Executive

On behalf of our client, Manpower malta is seeking to recruit an excursion and grounds operations. Reporting directly to the Director of Operations, the successful candidate will work closely within a dynamic team responsible for the operational, marketing, and administrative functions related to cruise ship homeporting operations, turnarounds, shore excursions, and land programs for cruise guests in Malta.

Key Responsibilities

• Act as the primary point of contact for cruise lines, cruise operators, suppliers, and local partners, while coordinating with internal teams as required.
• Liaise directly with onboard Shore Excursion Managers and cruise personnel.
• Design, cost, and price shore excursions and land programs.
• Coordinate and oversee the smooth execution of excursions and ground operations.
• Monitor service delivery standards through spot checks, guest feedback, and questionnaires.
• Investigate and respond promptly to customer queries, incidents, and complaints.
• Prepare invoices and assist with payment collection and follow-up when required.
• Support operational planning and administrative processes related to cruise operations and destination services.

Education & Experience

• Qualification in Tourism, Hospitality, Travel, or a related field will be considered an asset.
• Previous experience within a Destination Management Company (DMC), cruise line, aviation, tourism, or hospitality environment is highly desirable.
• Proficient in Microsoft Office applications, particularly Excel, Word, Outlook, and PowerPoint.
• Excellent command of English and Maltese, both written and spoken, is essential.
• Additional foreign language skills will be considered an asset.

Skills & Competencies

• Strong customer service and relationship management skills.
• Highly organized with excellent attention to detail.
• Ability to think on your feet and work effectively under pressure.
• Flexible, proactive, and solution-oriented approach.
• Strong communication and teamwork skills.
• Ability to manage multiple projects and deadlines simultaneously.

Important Requirements

• Applicants must already be residing in Malta and possess strong local destination knowledge.
• Office hours are generally Monday to Friday; however, during the cruise season (April to November), flexibility is required as cruise ship operations may take place on any day of the week, including weekends.
• A valid clean driving licence and access to a personal vehicle are required.