Operations Officer

About the Role

Join a dynamic operations team where precision, collaboration, and continuous improvement are at the core of delivering exceptional client service. This role offers the opportunity to work in a fast-paced environment, supporting critical payment and card operations while contributing to streamlined processes and high service standards.

This is a hybrid working position.

Key Responsibilities

• Support the preparation, validation, and ongoing review of operational documentation
• Ensure systems and processes run efficiently and meet client requirements
• Oversee and manage client reconciliation processes
• Handle customer enquiries and maintain clear communication
• Assist with incident tracking and resolution in collaboration with internal teams

Key Requirements

• Diploma-level qualification or higher
• Strong command of English (additional languages are an asset)
• Proficiency in Microsoft Office and business systems
• Experience in financial services, banking, or processing environments
• Strong attention to detail, risk awareness, and problem-solving skills
• Proactive, self-driven, and able to work independently with minimal supervision