Banking Officer

The Role – Banking Officer

Delivering exceptional service starts with truly understanding our customers. By working collaboratively and combining operational excellence with insight-led support, we create meaningful banking experiences that respond to customer needs today and anticipate those of tomorrow.

As part of the Commercial Banking & Operations Department, and reporting directly to the Operations Manager, this role is a key pillar of our customer-facing operations. If you are detail-oriented, customer-driven, and thrive in a fast-paced financial environment, this role offers the opportunity to make a tangible impact within a dedicated operations team.

Key Responsibilities

• Manage end-to-end factoring operations, including the processing and administration of invoice financing, payment allocations, utilisation monitoring, and funding exception analysis.
• Act as a primary operational contact for factoring clients, handling daily queries, resolving invoice eligibility issues, and supporting customers with funding constraints in a professional and timely manner.
• Oversee debtor risk and insurance processes, including monitoring insurance limits, liaising with insurers, managing claims, and executing effective dunning and follow-up procedures.
• Ensure strong governance, compliance, and documentation standards, maintaining accurate records, adhering to internal policies, CDD requirements, and contributing to factoring initiatives and projects.

Skills & Capabilities Required

• Minimum 2 years’ experience in customer support, client services, credit operations, or a similar role within financial services.
• ‘A’ Level education or equivalent, with strong attention to detail and accuracy.
• Excellent communication, customer-handling, and organisational skills, with the ability to manage deadlines and work under pressure.
• High standards of confidentiality and professionalism, fluency in English (Maltese considered an asset), and a strong service-oriented mindset.