Senior Technical Support Engineer

Responsibilities:

• Provide 2nd and 3rd line support for enterprise IT systems and applications, ensuring system stability and performance.

• Maintain and enhance Windows Server environments, Active Directory, backups, patching, and PKI systems.

• Lead root cause analysis, implement preventive solutions, and manage system changes in line with compliance standards.

• Automate operational tasks using scripting to improve system efficiency and reliability.

• Mentor junior team members and collaborate with internal teams and external suppliers, including participation in international travel for implementations and support.

Key Requirements:

• Minimum 3 years of experience in Windows enterprise support and IT operations.

• Proficient in managing Windows Server (2016+), AD, DNS, GPO, Hyper-V, WSUS, and related technologies.

• Experience in at least one focus area: Domain Admin tasks, Application Lifecycle Management, or PKI/Certificate Authority operations.

• Strong problem-solving skills and hands-on experience with change management, SQL server, and ITIL-based tools.

• Fluent in English, with the ability to travel internationally (up to 60%) and participate in on-call rotations.

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