Customer Care Associate

Manpower is seeking to recruit a Customer Care Associate to join our clients team. This role is ideal for individuals who enjoy engaging with customers, working in a dynamic team environment, and are eager to develop a career in the insurance industry. While prior customer service experience is an asset, full on-the-job training will be provided, with opportunities for career growth and professional certification sponsorships.

Key Responsibilities:

• Deliver outstanding customer service by assisting clients with inquiries and requests.
• Build and maintain strong relationships with customers and intermediaries.
• Handle customer interactions efficiently through various communication channels.
• Ensure accuracy in processing customer requests, payments, and documentation.
• Work closely with internal teams to provide a seamless customer experience.
• Maintain up-to-date knowledge of company products and services.
• Support colleagues and contribute to a positive team environment.

Requirements:

• Advanced level of education.
• IT proficiency and ability to work with customer management systems.
• Fluency in both written and spoken English, Maltese language would be considered an asset.
• Strong interpersonal and communication skills.
• Ability to work effectively under pressure and multitask.
• Experience in a customer service-related role is considered an asset.

Preferred Skills & Attributes:

• Outgoing and positive attitude with a customer-centric mindset.
• Attention to detail and ability to handle customer queries professionally.
• Strong teamwork skills and willingness to collaborate.
• Enthusiastic about learning and growing within the insurance industry.

What's Offered:

• Full training and support to develop expertise in the insurance sector.
• Career progression opportunities.
• Sponsorship for professional certifications.
• A collaborative and friendly work environment.