Claims Handler

Manpower is seeking to recruit a Claims Handler to manage effectively a caseload of claims ensuring that company policy, procedure and regulator requirements are adhered to at all times.

Key Responsibilities

• Deliver all specific objectives as assigned upon appointment.
• Effectively handle all claims which are part of the job holders' file allocation in accordance with group SLAs.
• Gather and process information, as directed, to support the effective assessment of more complex cases.
• Handle a portfolio of recovery files.
• Adhere to the Argus Insurance Complaint Management process.
• Perform any other duties assigned by Senior Management or the Core team.
• Deliver a customer-centric claims proposition that will enhance the brand/reputation.
• Refer claims which fall outside of personal authority levels to the appropriate referral point.
• Maintain and develop personal knowledge and skills through continued professional
• development as well as ongoing desk training, ensuring that this is recorded in line with
• Training and Competency requirements.
• Provide excellent customer service.

Requirements:

• Relevant experience(1-2yrs) in general insurance Motor operations preferred.
• Proficiency in MS Office systems is required.
• Excellent verbal and written communication skills are essential.
• Ability to interact effectively with team members and clients.
• Professional insurance training and/or relevant degree study considered advantageous.