2nd Line Support Technician

On Behalf of our client, Manpower malta is seeking to recruit an 2nd Line Support Technician.

Job Purpose
Provide second-level technical support by resolving escalated IT issues, particularly those related to networks, systems configuration, and Microsoft cloud environments.

Key Responsibilities

• Address issues escalated from 1st line support.
• Troubleshoot and resolve complex IT issues including:
  • Network connectivity and configuration
  • 3CX telephony systems
  • Microsoft 365 administration
• Provide remote and on-site support to clients.
• Assist in documentation and knowledge base updates.
• Participate in on-call rotation if required.

Required Skills & Qualifications

• Valid driving license.
• Strong experience in second-level IT support.
• Proficiency in networking and Microsoft 365.
• Strong communication skills and proficiency in English.
• Ability to work under pressure and manage multiple priorities.
• Digital literacy and adaptability to tech-driven environments.

Preferred Skills & Qualifications

• Working knowledge of Microsoft Azure and other Microsoft Cloud services.
• Certifications in networking or Microsoft technologies.

Additional Requirements

• Office-based with field visits.

Working Conditions
Work Arrangement: Office-based
Travel: Frequent travel to client sites in Malta.