Account Manager (Insurance)

We are hiring for an Account Manager to join our client's Retail Property & Casualty team in Malta.

Role Duties

Delivering account management services for an assigned client portfolio, contributing to the comprehensive service provision to clients, and ensuring adherence to the operational model of the company, in close liaison with various teams in the UK

· Conduct client onboarding in line with company process and procedures

· Handle risk placements in line with the company's operational model

· Support the coordination of the insurance programmes with colleagues in the UK Branch teams in line with the company's operating model

· Day-to-day servicing of the EEA client portfolio

· Effective and timely management of all renewals to ensure completion by the due date

· Support in the placement of insurance for clients in accordance with the comapny's strategy

· Support in obtaining quotations both for new and renewal business

· Support in the preparation of market and client documentation

· Checking of policy and other documentation for accuracy prior to issuance to the client

· Provision of documentation to clients in accordance with company procedures

· Deal effectively (and to the satisfaction of the client and the market) with queries, including but not limited to changes in cover and risk

· Prompt and accurate resolution of account queries

Candidate Profile

· 2-5 years experience handling property and casualty lines of business, either in a broking or underwriting context

· Working towards or already in possession of the Chartered Insurance Institutes Diploma in Insurance (or equivalent)

· Willingness to develop knowledge through formal and informal learning, both internally and externally

· Excellent use of English language (both written and spoken)

· Working knowledge of a second European language (apart from Maltese) is considered an advantage

· Ability and willingness to undertake occasional business travel to the UK

· Ability to communicate effectively and professionally both verbally and in writing with clients, insurers and other Associates

· Excellent time management and the ability to work independently and under pressure, managing clients deadlines and responding within agreed SLAs

· Analytical and problem-solving skills, including research and investigation

· Ability to build and maintain good business relationships with clients, insurers and Associates

· Demonstrate an understanding of when to proceed alone and when to involve the appropriate Associates

· Presentation skills in both preparation and execution

· Professional and tactful negotiation and persuasion skills to achieve objectives

· An understanding of regulatory controls and procedures applicable to insurance brokers and appreciation of the importance of compliance with internal and external policies and procedures

· An understanding of and adherence to company standards and procedures

· Highly motivated with excellent attention to detail

· Knowledge of the computer desktop software provided by the company

· Knowledge of Microsoft products (Word, Excel, Outlook) and/or similar software applications