Group Desk Agent

Overview
Manpower is seeking to recruit a Group Desk Agent to join our client's team.

Job Responsibilities:

• handle group inquiries from all our client's Hotels
• create tailored group offers and contracts
• take charge of managing and monitoring group processes in close collaboration with the teams on-site
• act as the direct point of contact for partner companies and agencies
• prepare invoices and manage accounts receivable

Requirements:

• Professional training or completed studies in the field of hotel management
• Already gained initial experience in a comparable position at the front office or in group reservations
• A warm and welcoming personality with excellent communication skills
• A proactive mindset and you love taking the initiative to get things done
• Think analytically, act methodically, and demonstrate a strong sense of responsibility and quality awareness
• Well-versed in the MS Office universe and have worked with several reservation systems
• Fluent in English, both spoken and written, any other languages like German, Italian or French are a plus.