General Manager - Travel & Tourism Industry

Manpower is seeking to recruit a General Manager to join our client's team. The selected candidate has to manage all aspects of the Company, including its activities and the relationships between the suppliers, clients, and industry.

Responsible for the development, implementation, and monitoring of all company success KPIs, including client, event participant, and employee satisfaction, at all times... To enhance the company's business development aimed at promoting growth by attracting new business and expanding existing business through developing and implementing innovative products and service development to ensure the profitability and long-term success of the company.

To develop and implement operating policies and procedures established in conjunction with the Board of Directors and direct the work of the team whilst demonstrating and maintaining the Group's core values.

To maintain a high level of employee engagement and satisfaction of the team through effective leadership with the support of the company's HR department.

Job Responsibilities:

• To participate in and coordinate the development of the company's long-term and annual business plans.
• To retain present client relationships, create new revenue streams and create strategic alliances with overseas partners.
• To represent the Company in public or private tenders, price bids.
• To develop and support the team in achieving sales targets, services all customer enquiries / complaints, and maintains contact with current customers to secure orders.
• To formulate and execute any business plans approved by the Board and propose amendments to such plans.
• Negotiating, entering, and signing contracts and agreements with suppliers and clients on behalf of the company.
• To authorize payments to third parties, negotiate, enter into, amend, terminate or settle contracts, agreements and commitments of all kinds.
• Coordinate the development of operating and capital budgets according to the budget calendar; monitor monthly and other financial statements for the company and take effective corrective action as required.
• To prepare and execute the budget approved by the Board of Directors and propose amendments to such budget.
• Analyze financial statements, manage cash flow, and establish controls to safeguard funds.
• To conduct all business transactions in a manner that coincides with the high ethical standards the Group/ Company seeks to maintain.
• To submit information for annual reports and financial statements, annual budgets, work programs and other activities to the Board of Directors for approval.
• To review income and costs relative to goals and to take corrective action as necessary.
• To ensure that the accounts are up to date and that all legal requirements are complied with.
• To ensure that KPIs reflect the true picture of the company's business and that they are issued to the board in a timely manner.
• To establish and monitor compliance with purchasing policies and procedures in liaison with the Board of Directors.
• To develop, maintain and administer a sound organizational plan and initiate improvements as necessary.
• To hold fortnightly up-to-date meetings with the Chairman of the Board of Directors.
• To prepare bi-monthly reports and other support material for the Chief Executive Officer and Chairman.
• To coordinate the marketing plans to promote the companys products, services and facilities to current and potential customers.
• To assist in the preparation of sales proposals, reports, research, and development of new markets.
• To assist in the implementation of marketing communication activities.
• To seek and continuously develop knowledge and information about competitor activity, pricing and tactics and communicate this to relevant departments in the Company.
• To report on competitive analyses of companies and other businesses, providing alternatives through personal observations and historical reports.
• To represent the company and attend overseas fairs, workshops, and other travel industry events.
• To participate in outside activities such as conferences, workshops and meetings that are judged as appropriate and approved by the Chairman to enhance the prestige of the Company; to broaden the scope of the Company's operation by fulfilling the public obligations of the Company as a participating member of the industry, and to keep abreast of current information and developments in the field.
• To provide support during familiarization or incentive visits by tour operators/agents/Conference and Incentive Travel Companies.
• To represent the company and act on its behalf before MTA, judicial, administrative, labour, political and police authorities, locally and abroad.
• To recruit, motivate, manage, train and develop staff according to company policies and employment laws and ensure relevant Human Resources procedures are followed (appraisals, discipline, grievance, etc.).
• To carry out performance reviews and appraisals and to recommend suitable training and professional development programs for the companys human resources, and to ensure appropriate rewards accordingly.
• To allocate sufficient human resources across the business units according to demand.
• To be responsible for the relationships between the Company and its Human Resources, in view of the number of people approved by the Board of Directors to comprise the companys headcount.
• To develop, maintain and disseminate a basic management philosophy to guide all company personnel toward optimal operating results, employee morale and satisfaction.
• To serve as the liaison between all management staff and the Board of Directors.
• To report infractions of any nature to the Board for necessary action.
• To consistently ensure that the company is operated in accordance with all applicable local legislation.
• To keep oneself updated on developments in Selling Techniques.
• To oversee the care and maintenance of all the company's physical assets and facilities.
• To provide for and manage the use of the company equipment, space and materials.
• To ensure Occupational Health & Safety standards in accordance with legislation.
• To ensure smooth communication with subsidiary companies with regard to shared resources.
• To ensure proper cleanliness and sanitation of all Company's facilities and environment.

Requirements:

At least 4 years in travel, tourism, or hospitality, with 2+ years in a leadership role within a DMC or similar environment.

• Bachelor's degree (or equivalent) in business management or related field.
• Proven ability to lead, motivate, and develop a diverse team.
• Strong decision-making ability and business acumen with experience in financial management and strategic planning.
• Exceptional interpersonal skills with a passion for delivering outstanding customer service.
• A forward-thinking leader who can identify opportunities for growth and improvement
• Highly goal-oriented and in possession of strong communication and interpersonal skills for building meaningful relationships with clients.
• Proven ability to develop and achieve financial plans.
• Advanced presentation and persuasive skills.
• Strong working knowledge of operational procedures.

Understanding of automated travel technology would be considered advantageous.