Customer Care Agent

Our client in the Insurance sector is looking to recruit a full-time Contact Centre Agent. The role is on a 3-shift basis, nights being in the minority of shifts. The main duty of the Contact Centre Agent is to handle incoming assistance services and ensure the service is dispatch and rendered to the client within the agreed time frame.

Responsibilities:

• Answer and handle incoming queries for assistance services though various channels;
• Correspond with contractors network by phone, chat or email;
• Resolve and document service information according to standard operating procedures;
• Other contact centre related duties as may be assigned;

Qualifications and skills:

• Minimum of secondary level of education
• Proficient in main Microsoft applications including the ability to learn and navigate new software;
• Excellent data entry and typing skills;
• Superior soft-skills supported by an advanced ability to communicate in written form;
• Ability to effectively manage multiple priorities and work in a dynamic environment;
• Fluency in written and spoken Maltese and English;
• The following would be considered an asset:
  -Knowledge of basic home installation,
  -Experience in a call centre environment,
  -Knowledge of customer service practices and principles.