Business Analyst

Job Overview:

The Business Analyst (BA) will be responsible to identify our client's business needs and its operational capabilities. He/she will be responsible for understanding the business processes, identifying areas for improvement, gathering and analysing data as well as working with stakeholders to recommend solutions.

These must all be according to the framework used within the company and the operational functionalities provided by the company's core systems.

The BA is the liaison between the various business units and the IT teams, ensuring that processes and systems align with the company's objectives and strategy.

Key Responsibilities:

Requirements Gathering:

• Work closely with stakeholders (management, users, clients) to gather, define, and document business requirements.
• Conduct interviews and workshops to capture business processes, workflows, and understand problematic areas.
• Define clear and actionable user stories, use cases, and functional specifications.

Business Process Analysis & Design:

• Analyse existing business processes to identify inefficiencies and recommend improvements as per current system operational functions
• Recommend business process changes to optimize efficiency, reduce costs, and improve overall performance.
• Collect, analyse, and interpret business data to support decision-making and process optimization.
• Work with technical teams to design technical solutions that meet business requirements and that the proposed solutions are aligned with organisational goals and core system operations.
• Collaborate with developers and other team members to ensure a smooth implementation of solutions.

Stakeholder Communication & Management:

• Act as the main point of contact between business stakeholders and technical teams.
• Communicate project progress, risks, and issues to stakeholders and leadership.
• Manage stakeholder expectations and ensure their needs are addressed throughout the project lifecycle.

Project Support & Implementation:

• Support project managers in defining project scope, goals, and timelines.
• Participate in user acceptance testing (UAT) to ensure that the delivered solution meets business requirements and is of the expected quality.
• Provide training to end-users on new processes.
• Assist in change management reviews, ensuring smooth transitions and adoption of new processes.

Required Skills and Qualifications:

Experience:

• Proven experience as a Business Analyst or similar role in business analysis, data analysis, or process improvement.
• Experience with tools such as Microsoft Excel, Visio, or similar business analysis and reporting tools.

Key Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong negotiation skills for prioritisation of requirements.
• Experience with business process modelling and requirements documentation.
• Knowledge of Agile, Scrum, or other project management methodologies.
• Knowledge in data analysis, reporting, and data visualization tools.
• Ability to work independently as well as part of a cross-functional team.
• Knowledge of SQL.

Additional Skills:

• Experience working in Agile environments.
• Understanding of software development lifecycle (SDLC).
• Strong organizational and management skills.