Application Support Officer

Manpower is seeking to recruit an Application Support Officer who will form part of our client ICT Department and is responsible for installing, troubleshooting, testing and providing support on the bank's applications.

Key Responsibilities

As an Application Support Officer your responsibilities will include:

• Responsible for various application server setups, maintenance and troubleshooting;
• Responsible of Applications end of day process;
• Responsible of Applications user profile creation and review;
• Coordinating application and mobile applications deployments with suppliers;
• Building test cases and performing testing on different application systems;
• Supporting roll-outs of new applications and mobile applications;
• Identify recurring application issues and ensuring a permanent solution;
• Communicating with end users, providing end-user support and education;
• Prioritising and managing multiple open cases at one time;
• Documenting new setups and procedures;
• Undergoing staff training as required by the bank;
• Responsible for application server failovers even during out-of-office hours;
• Supporting the Infrastructure Team during certain out of office hours.

Personal Behaviours

We look for people whose personal values are in tune with our own, so that together we can offer customers a best-in-class experience. Our employees:

• Are positive and respectful towards customers and colleagues alike;
• Work with trust and integrity, having a good understanding of best practices and procedures to ensure the organisations data is protected;
• Want to grow on a personal level and to help the Bank achieve growth as well;
• Stay up to date with ICT technology developments and share any new knowledge with the team;
• Be a team player;
• Security-conscious.

Skills and Capabilities Required

• Bachelor's degree/ Diploma in IT or IT certifications;
• A minimum one years experience in a similar role;
• Experience in application testing and building test cases;
• A strong command of the English language;
• Experience in SWIFT client setups and support would be preferred;
• Experience in a Financial institution would be preferred.

This position also requires:

• Good troubleshooting, capable of analysing a problem and finding a long-term working solution;
• Excellent time management, task planning and prioritising;
• Scripting in SQL would be considered an asset;
• Knowledge of Therefore, JIRA or Zendesk administration IS A MUST.
• Strong analytical skills and excellent verbal and written communication skills.

Benefits

This opportunity comes with an attractive remuneration, wellbeing incentives as well as offers prospects for personal development.

Our employees health and wellbeing are important to us. To support this, we offer private health insurance, as well as life and personal accident insurance. In addition, we offer an interest subsidy on home loans or a rental subsidy, fitness allowance and free parking.

We recognise our employees potential and invest in their growth by providing training and development opportunities both internally and externally. Moreover, our employees can benefit from remote working arrangements.

ALL CANDIDATES MUST BE ALREADY BASED IN MALTA