PRODUCT SPECIALIST

Tasks:

• Demonstrate deep knowledge of JLR brands, products, and technology. Share engaging brand stories, including heritage, during vehicle launches and promotional events.
• Understand clients' needs and guide them through our boutique and exclusive house of brands.
• Create a unique and exciting vehicle collection/delivery experience tailored to each client's needs. Coordinate vehicle preparation for delivery, provide a thorough explanation of the vehicle, and propose a second delivery if necessary.
• Assist Sales Executives in captivating clients with brand, product, and technology storytelling.
• Ensure strict adherence to franchise standards to enhance vehicle exclusivity and individuality. Stay updated on vehicle technology through local or abroad training and product updates.
• Communicate with customers through our portals, gather feedback pre and post-delivery, and maintain updated client records. Address and encourage client inquiries after vehicle collection/delivery.

We are seeking candidates who:

• Have previous experience in a luxury brand environment or relevant high-end hospitality experience.
• Can connect with clients through storytelling and discovering common interests.
• Possess exceptional interpersonal and communication skills.
• Are attentive, proactive, and detail-oriented.

Benefits:

• Health insurance.
• Loyalty card.
• Specialized training opportunities locally or abroad.