IT Operations & Systems Officer

My client, a leading 5-star resort in Malta, is looking for an IT Operations & Systems Officer to join their team and play a vital role in ensuring technology supports an exceptional guest and employee experience.

If you're someone who enjoys troubleshooting problems, supporting end users, and keeping business-critical systems running smoothly, this is an excellent opportunity to join a dynamic hospitality environment where no two days are the same.

What You'll Be Doing

• Provide on-site IT support to Front Office, Food & Beverage, Housekeeping, Spa, Reservations, and other departments.
• Troubleshoot and support key hotel systems, including PMS, POS, key card systems, guest Wi-Fi, and in-room entertainment platforms.
• Install, configure, and maintain computers, laptops, mobile devices, printers, and network connections.
• Respond efficiently to IT support requests and ensure timely issue resolution.
• Perform routine system checks, preventative maintenance, and monitor system performance.
• Escalate complex technical issues when required while maintaining clear communication with stakeholders.
• Maintain IT documentation, hardware inventories, and asset management records.
• Participate in an on-call rotation to support business-critical systems when necessary.
• Work closely with operational departments to enhance efficiency and user experience through technology.

What We're Looking For

• Minimum 2 years' experience in an IT Support, IT Operations, or Systems Administration role.
• Strong working knowledge of:
  • Microsoft Windows environments
  • Microsoft 365 Administration
  • Active Directory
  • Networking fundamentals
  • Business applications and end-user support
• Excellent troubleshooting and problem-solving skills.
• Ability to prioritise tasks and remain calm under pressure in a fast-paced environment.
• Strong communication skills with a customer-focused approach.
• Ability to work independently while also collaborating effectively with wider teams.
• Good command of English.
• Valid driving licence.
• CCNA certification is highly desirable, although strong hands-on networking experience will also be considered.