Sales Operations Internship

Job Description:

About Manatal

Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. We have a global presence and are trusted by thousands of businesses in over 135 countries.

Our mission is to offer best-in-class AI-powered technology to help small, medium, and large businesses transform the way they hire, manage candidates, and scale recruitment operations.

About the Role

We are looking for a Sales Operations Intern to support the operational infrastructure that powers Manatal's commercial teams within the Customer Success and Support organization.

You will support daily operational processes, maintain CRM accuracy, prepare reports, monitor workflows, and contribute to automation and process-improvement projects.

This internship is designed for someone interested in building a career in Sales Operations, Revenue Operations, Business Operations, or CRM administration. You will gain hands-on experience working with commercial systems, data, reporting, automation, and cross-functional teams in a fast-growing B2B SaaS company.

The ideal candidate is highly detail-oriented, analytical, technically curious, and eager to learn. Strong performance during the internship may lead to an opportunity to join Manatal in a full-time Sales Operations position.

Responsibilities

Revenue Operations and Process Execution

• Support the execution and continuous improvement of operational processes across the Customer Success and Support organization.
  
• Assist with CRM workflows, lead assignments, lifecycle stages, pipeline processes, and operational procedures.
• Perform daily lead qualification based on Manatal's Ideal Customer Profile and internal qualification criteria.
• Monitor CRM data quality, pipeline hygiene, routing accuracy, and process compliance.
• Identify data inconsistencies, process gaps, and operational issues and escalate them to the Sales Operations Manager.
• Maintain process documentation, standard operating procedures, workflows, and internal knowledge bases.

• Support regular audits to ensure operational processes are being followed correctly.

CRM, Tools, and Automation

• Support day-to-day CRM administration and operational requests.
• Assist with maintaining CRM properties, workflows, dashboards, reports, permissions, and routing rules.
• Monitor workflows and automations to identify errors or processes that are not working as expected.
• Test CRM updates, workflow changes, and new operational processes before implementation.
• Assist in building and maintaining basic automations using HubSpot, Zapier, n8n, Clay, or similar platforms.
• Support the investigation and resolution of system-related requests from commercial teams.
• Assist with data management and integrations across Manatal's commercial technology stack.

Reporting, Analytics, and Business Insights

• Prepare and maintain daily, weekly, and monthly operational reports.
• Support reporting on pipeline performance, subscribed accounts, sales activity, conversion rates, and operational health.
• Monitor key performance indicators and highlight unusual results, missing information, or potential reporting errors.
• Assist with analyzing CRM and operational data to identify trends, issues, and opportunities.
• Support recurring reporting processes for commercial leadership.
• Help maintain dashboards and validate that the information presented is complete and accurate.

AI and Operational Efficiency

• Support the adoption of AI-powered tools and automation across commercial operations.
• Identify repetitive or manual tasks that could potentially be automated.
• Use tools such as ChatGPT, Claude, Clay, n8n, or similar platforms to improve productivity and operational efficiency.
• Assist in building and testing workflows for reporting, data enrichment, lead qualification, and internal processes.
• Research new tools and approaches that could improve how commercial teams operate.

Project Support and Cross-Functional Collaboration

• Support operational projects led by the Sales Operations Manager and commercial leadership.
• Coordinate with stakeholders across Customer Success, Support, Product, Marketing, and Sales when required.
• Track project tasks, timelines, dependencies, and deliverables.
• Prepare documentation and ensure assigned project tasks are completed accurately and on time.
• Contribute to recommendations, business cases, and process-improvement initiatives.
• Assist with additional operational projects and responsibilities as required.

Qualifications

Required

• Currently pursuing or recently completed a degree in Business Administration, Information Systems, Data Analytics, Finance, Economics, Engineering, or a related field.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to identify errors or inconsistencies.
• Strong organizational skills and ability to manage multiple assignments.
• Comfortable working with data, systems, workflows, and structured processes.
• Proactive, reliable, and able to take ownership of assigned responsibilities.
• Willingness to learn CRM, automation, analytics, and AI tools.
• Strong written and verbal communication skills in English.
• Ability to work effectively within a collaborative and international team.
• Interest in building a career in Sales Operations, Revenue Operations, Business Operations, CRM administration, or a related field.

Preferred

• Previous internship, academic project, or practical experience involving data analysis, business operations, reporting, or process improvement.
• Familiarity with HubSpot or another CRM platform.
  
• Familiarity with reporting or data-visualization tools such as Metabase, Power BI, Tableau, Looker Studio, or similar platforms.
• Experience using AI tools such as ChatGPT, Claude, or similar platforms.
• Exposure to automation tools such as Zapier, n8n, Clay, Make, or similar platforms.
• Basic understanding of APIs, databases, SQL, or system integrations.
• Interest in B2B SaaS, commercial operations, or high-growth technology companies.

Working with Manatal

• This role is based at our Bangkok office in the heart of the city center.
• As a team of diverse cultures and nationalities, English language proficiency is required.
• We enjoy collaborating in person, and the team is working on-site.

Why You'll Enjoy Working with Manatal

• Be part of a well-funded start-up backed by Surge and Sequoia Capital.
• Gain hands-on experience at one of the fastest-growing B2B SaaS start-ups in the region.
• Work directly with commercial systems, data, automation, and AI tools.
• Learn from experienced professionals across Sales, Customer Success,
• Support, Marketing, and Product.
• Join a lively and highly international team.
• Develop practical skills that can support a long-term career in Sales Operations or Revenue Operations.
• Work in a challenging and innovative environment.
• Participate in regular team-building activities.
• Opportunity to be considered for a full-time Sales Operations position based on performance and business requirements.
  

Watch our Demo

https://www.youtube.com/watch?v=-GG1GqXkAKQ

https://www.youtube.com/watch?v=VjinpYMUMoc

Manatal Hiring

At Manatal, we are dedicated to building an intuitive AI-powered applicant tracking system to streamline and transform the entire hiring and recruitment process.

We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship, or other class protected by applicable law.