Job Openings Customer & Technical Support Operations Intern

About the job Customer & Technical Support Operations Intern

Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of 2024.

Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike.

Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing and recruitment transformation.

Role Overview

As a Customer & Technical Support Operations Intern, you will join our growing Customer Support team to help improve operational excellence and deliver an exceptional customer experience. Your role focuses on supporting internal projects, documentation, reporting, knowledge management, process improvements, and cross functional initiatives that enhance the efficiency of the Customer Support Team.

For this, you will work closely with the Customer & Technical Support, Product, Engineering, Customer Success, Marketing, and Operations teams while gaining hands on experience in a fast growing B2B SaaS environment.

Responsibilities

  • Support Customer Support operational projects by assisting with documentation, reporting, process improvements, and strategic initiatives.
  • Collaborate with cross functional teams including Customer Support, Product, Engineering, Customer Success, Marketing, and Operations to support ongoing projects.
  • Assist with maintaining and improving internal documentation, knowledge base articles, support macros, troubleshooting guides, and training materials.
  • Support customer experience initiatives through research, trend analysis, reporting, and operational insights.
  • Assist with project coordination by tracking action items, preparing meeting notes, maintaining project documentation, and following up on deliverables.
  • Support quality improvement initiatives by reviewing documentation, validating workflows, and identifying opportunities to improve support processes.
  • Conduct research, benchmarking, and process analysis to identify opportunities for improving Customer Support operations and customer experience.
  • Assist with preparing presentations, reports, dashboards, and internal communications for Customer Support initiatives.
  • Support AI, automation, and knowledge management initiatives that improve operational efficiency across the Customer Support organization.
  • Respond to customer inquiries via chat, email, and phone in a timely and professional manner.

Requirements

  • You must be a Thai national.
  • Currently pursuing or recently completed a degree in Information Technology, Computer Science, Engineering, or a related field.
  • Fluent in Thai and proficient in written and spoken English.
  • Strong organizational, analytical, and time management skills with excellent attention to detail.
  • Passion for technology, customer experience, and solving business challenges.
  • Proactive, eager to learn, and able to work independently while collaborating effectively with different teams.
  • Experience using Google Workspace or Microsoft Office.
  • Experience with Notion, Jira, or project management tools is a plus.
  • Familiarity with AI tools, automation, data analysis, or reporting tools is a plus.

Working with Manatal

  • This role is based at our Bangkok office in the heart of the city center
  • As a team of diverse cultures and nationalities, English language proficiency is required
  • We enjoy collaborating in person, and the team is working on-site

Why you'll enjoy working with Manatal

  • Well-funded start-up backed by Surge & Sequoia
  • Be part of one of the fastest-growing B2B SaaS start-ups in the region
  • You will be collaborating with talented individuals in the industry
  • Join a lively and highly international team
  • Indulge in a challenging and innovative working culture
  • Regular fun team-building activities

Get to know more about us and our product: www.manatal.com

Manatal Hiring

At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.

We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.


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