Senior IT Helpdesk & Security

Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of 2024.

Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike.

Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation.

Responsibilities

IT Helpdesk

• Install, upgrade, support, and troubleshoot software/firmware for company-managed assets.
• Use tools and methodologies to load, copy and customize operating system configurations for deployment.
• Performs remedial repairs and preventative maintenance on computers, laptops, printers, and any other authorized equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Coordinate with vendor(s) to support and resolve technical issues.
• Resolve and update Service Desk tickets within SLA and update stakeholders for L1/P1 cases.
  

Operational Support

• Provide friendly, courteous, and quality systems support to all employees.
• Smoothly manage onboarding and off-boarding processes, guiding new employees through our ecosystem.
• Ensure all internal tools and software are updated.
• Working with the Senior HR Manager to perform operational tasks related to health & safety.
• Responsible for tracking hardware, software inventory and access records.
• Coordinating with Finance to facilitate payment approvals, equipment purchases, and budget tracking related to HR operations and employee needs.

Requirements 

• Excellent command of English, with clear and concise communication.
• Fluent-Native level of Thai language.
• Experience in managing a technology Service Desk or Help Desk preferred (e.g. Jira Service Desk, ZenDesk or similar tools)
• Bachelor's degree in Computer Science, Information Technology or other related fields.
• Ability to build effective, collaborative professional relationships with clients and colleagues.
• Comfortable working autonomously to prioritize workload and tasks efficiently.
• Willingness to take on complex issues, and projects and offer creative solutions.
• Motivated and highly focused towards achieving objectives to meet targets.
• Open to new challenges, developing, and supporting the introduction and implementation of new processes, methods or technologies.
• Detailed orientated and driven to complete projects at high standards whilst meeting deadlines.
• Flexible mindset with the willingness to facilitate and assist with tasks across hybrid teams (Engineering, Human Resources & Operations)

Nice to have

• Keen interest in learning security-related auditing and certifications (e.g. SOC2, ISO, security audits)

  

Working with Manatal

• This role is based at our Bangkok office in the heart of the city center
• As a team of diverse cultures and nationalities, English language proficiency is required
• We enjoy collaborating in person and the team is working on-site

Why you'll enjoy working with Manatal

• Well-funded start-up backed by Surge & Sequoia
• Be part of one of the fastest-growing B2B SaaS start-ups in the region
• You will be collaborating with talented individuals in the industry
• Join a lively and highly international team
• Indulge in a challenging and innovative working culture
• Attractive medical healthcare plan
• Personal development allowance
• 2 weeks of work from anywhere per year
• Regular fun team-building activities
• Company trip

Apply on our Careers Page
If you are a good fit for this role and are excited to join Manatal, please follow this link to apply https://www.careers-page.com/m...

Watch our Demo
https://www.youtube.com/watch?v=-GG1GqXkAKQ
https://www.youtube.com/watch?v=VjinpYMUMoc

Manatal Hiring
At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.

We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.