About the job Deputy Head of Product Operations
Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of 2024. Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike. Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation.
Role overview
We are seeking a dedicated and experienced Operations Manager to join our innovative team at a rapidly growing seed-stage company. Reporting directly to the Head of Product, you will play a pivotal role in enhancing our product operations. The ideal candidate will be responsible for coordinating advanced support processes, overseeing cross-function initiatives, coordinating with vendors, and providing cross-functional support to internal stakeholders.
Responsibilities
- Operations Management:
- Act as point of contact for all questions Product towards internal stakeholders.
- Oversee cross-functional company initiatives with Tech, Marketing, Sales, and Support.
- Ensure prompt delivery of feature launches including coordination of training, documentation, marketing initiatives, finance, release schedules, and others.
- Advanced Support Management:
- Own, oversee, and coordinate escalated tickets, debug complex issues, coordinate issues with external parties, etc.
- Oversee the delivery of our data migrations for new client onboarding.
- Operational Sales Support:
- Provide technical expertise for sales needs including assisting with data migrations, Open API questions, setting up of advanced features, non-technical questions, and others.
- Coordinate with the internal teams of QA, Engineering, Product, Support, Marketing, and Sales for critical issues helping to acquire and/or retain key clients.
- Process Management & Scalability:
- Establish & refine processes & optimizations to allow us to scale our operations with existing resources.
- Oversee the setup, configuration, and continuous enhancement of internal tools such as Retool, Jira, Intercom, Zapier, and others to improve and scale internal processes to ensure quick and qualitative delivery of projects/processes.
Requirements
General requirements
- Proficiency in English (both written and verbal).
- Strong independent project ownership and cross-functional collaboration skills.
- Excellent communication abilities to align stakeholders and convey critical information quickly & effectively.
- Exceptional project management skills and structure. (PMP, Lead Six Sigma, PRINCE2)
- Exceptional organizational and prioritization skills.
- Proficiency with process management tools such as Jira, Jira Service Desk, Intercom, and Notion.
- Demonstrated experience in developing and optimizing organizational processes.
- Demonstrated data-driven decision-making and working style.
- Familiarity with software products and SaaS.
- Proactive and result-driven working style
Nice to have
- Proven track record of building processes in large organizations, particularly within Product Management and/or Operations.
- Experience working with external partners and vendors.
- Familiarity with tools such as Intercom, HubSpot, Retool, and BI Tools such as Tableau or PowerBI.
- Knowledge of process automation tools like Zapier.
Why you'll enjoy working with Manatal
- Well-funded start-up backed by Surge & Sequoia
- Be part of one of the fastest-growing B2B SaaS start-ups in the region
- You will be collaborating with talented individuals in the industry
- Join a lively and highly international team
- Indulge in a challenging and innovative working culture
- Attractive medical healthcare plan
- Personal development allowance
- 2 weeks of work from anywhere per year
- Regular fun team-building activities
- Company trip
Watch our Demo:
Manatal Hiring:
At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.