Valuer Support Coordinator

Job Purpose

• To provide the Valuation team and clients and customers effective support and efficient & accurate processing and registering of valuation requests within required timeframes and to quality standards.

Key Responsibilities

Process and register incoming valuations for all WBP locations, ensuring they are delivered within
required timeframes and to quality standards

• Process valuation jobs in a timely and efficient manner within required timeframes and to required quality standards
• Check valuations and email status reports to clients;
• Ensure all client issues & queries are dealt with in a timely and efficient manner, providing a positive customer experience
• Monitor turnaround times on Valuer Reports, following up where necessary, to ensure client needs are met within required timeframes and to quality standards;
• Maintain internal systems to ensure job status & comments are updated accordingly.
• Escalate requests outside of scope of authority to relevant manager
• Specialist care in dealing with sensitive matters related to property valuation such as Family Court and deceased estate disputes (As required);

Communicate with and support internal and external stakeholders

• Answer queries from clients via email and phone regarding status of valuation requests,Answer queries from clients via email and phone regarding status of valuation requests, ensuring delivery of a positive customer experience
• Liaise with clients / lenders regarding processing & registering of valuation requests;
• Ensure incomplete documentation/information is followed up & delays are communicated to all stakeholders;
• Maintain comments in internal systems, ensuring back dated work is updated accordingly and status is updated daily for clients;
• Utilise internal systems database to track all client contact, in an accurate manner;
• Provide status reports and log of activity to management, as requestedOther reasonable duties as required.

Qualifications

• Certificate/Diploma in Customer Service, Real Estate, Business Administration, desirable but not essential.

Knowledge and Experiences

• Understanding of valuation/property industry (desirable);
• Working knowledge of valuation & settlements processes & procedures (desirable)
• Working knowledge of valuation/property terminology (desirable)
• Understanding of key players within wider financial services/property services industry;
• Demonstrated experience in a customer service environment.
• Prior experience in an administrative role
• Prior experience working in a pressured environment and to strict deadlines
• Sound knowledge and competency regarding information security risks to ensure compliance with company policies and procedures;

Skills

• Verbal and Written communication;
• Interpersonal;
• Planning and organising;
• Problem Solving;
• Resilience;
• PC Skills

Attributes

• Attention to detail;
• Client-focused;
• Initiative;
• Tenacity;
• Culture fit.

Other requirements

• This role is subject to the satisfactory completion of a National Criminal History Check (NCHC) also known as a Police Check.

ShoreXtra Perks

• Day 1 HMO Coverage
• Dayshift schedule
• Fixed Weekends off
• Game lounge
• Shorelife perks (gym membership discounts and more!)
• Engaging monthly activities
• Free and unlimited barista-style coffee
• Free parking and shuttle services
• Employee referral incentives (Bronze)