Accounts Coordinator

Roles and Responsibilities

• Represent Caesarstone professionally when interacting with retailers, customers, and fabricators.
• Act as the primary liaison between affiliated retailers, customers, and sub-contracted fabricators.
• Ensure accurate and complete data entry in internal systems (Portal and Oracle).
• Coordinate slab shipments and oversee project progression from order to completion.
• Track fabricator performance, including customer satisfaction and timeline KPIs.
• Conduct fabricator training on program expectations and portal usage.
• Field and resolve warranty inquiries.
• Monitor accounts receivable (AR) and accounts payable (AP) for program compliance.
• Reduce material waste through usage monitoring.
• Handle escalations and complaints with professionalism, including occasional direct communication with end users.
• Ensure inventory accuracy and timely replenishment.
• Travel occasionally to retail partners for onsite training.
• Support evolving responsibilities and take initiative on new tasks as needed.

Required Experience

• At least 3 years in an administrative, customer service, or account coordination role.
• Demonstrated experience managing multiple stakeholders and projects.
• Familiarity with business operations and processes in a customer-focused environment.

Minimum Qualifications

• Excellent communication skills, both written and verbal.
• Strong attention to detail, organization, and multitasking abilities.
• Proficient in MS Office tools.
• Customer service mindset and problem-solving attitude.
• Post-secondary education preferred.
• Ability to read floor plans and perform basic math calculations.

ShoreXtra Perks

• Day 1 HMO Coverage
• Nightshift schedule
• Fixed weekends off
• Work-from-home
• Employee referral incentives (Silver)