Medical Virtual Assistant

Roles and Responsibilities

• Managing the KPI
• Updating client details
• Uploading referral PDFs to client profiles in our PMS
• Entering client data received via email, chat, or phone into PMS
• Communicating with patients via email, call and live chats to obtain any missing relevant information, answer their query and relay the information from the psychologist
• Completing daily operational checklists
• Ensuring upcoming appointments are booked, rescheduled and cancelled correctly.
• Communicate with our psychologists in a timely manner

A Successful Candidate Must Have

• Proven leadership experience
• Excellent English communication skills
• Speedy IT/computer skills
• Great customer service personality
• The ability to learn and understand Medicare requirements
• Attention to detail

ShoreXtra Perks

• Bronze referral bonus
• Fixed Schedule (Mon-Fri, 6:00am-3:00pm, 7:00am-4:00pm)
• HMO upon hire
• 15 leave credits annually
• Free barista-style coffee
• Free parking and shuttle services
• Unlimited growth potential
• Fun and family-oriented working environment