Job Openings Automation Engineer

About the job Automation Engineer

Position Overview

Cloud Connect WA is seeking a Level 2 Automation Engineer to design, develop, and maintain automation solutions that enhance client ICT systems and internal efficiency.
This role involves hands-on technical development using Microsoft Power Platform and related tools, while ensuring that all automation processes meet high standards of quality, security, and documentation.

The ideal candidate will be detail-oriented, proactive, and capable of balancing technical excellence with strong communication and collaboration skills across teams.

Key Responsibilities Technical

  • Design and develop automation solutions using Microsoft Power Platform and other relevant tools.

  • Troubleshoot, diagnose, and resolve automation-related issues professionally and efficiently.

  • Prepare clear and maintainable documentation for all solutions and implementations.

  • Manage automation projects from start to finish, collaborating effectively with teammates and escalating when necessary.

  • Follow established Change Management procedures and prioritize system uptime for clients.

  • Apply automation design best practices and provide technical support to ensure reliability and scalability.

Commercial

  • Accurately track and record work time using ConnectWise PSA.

  • Meet daily and weekly billable targets set for the Projects & Automation Team.

  • Identify and communicate opportunities to improve client ICT environments.

  • Build trust through transparency, consistency, and technical expertise.

  • Recommend internal process or system improvements that align with company goals and strategy.

Team Leadership

  • Provide guidance to teammates on automation utilization, design principles, and troubleshooting approaches when needed.

Quality Management / Administration

  • Ensure all work meets company quality standards.

  • Take a proactive role in standardizing and documenting configurations, procedures, and workflows.

  • Maintain accurate and up-to-date documentation in ITGlue or other designated company repositories.

Cross-Team Collaboration

  • Provide assistance and knowledge-sharing to the Service Desk when required.

  • Support Sales, Administration, and Accounts teams by supplying necessary documentation or technical insights.

HR / Safety

  • Follow best-practice Occupational Health and Safety (OHS) procedures at all times.

  • Adhere to company employment policies and contractual obligations.

  • Promote and maintain a strong Cybersecurity mindset across all work activities.

  • Work safely and ensure the safety of others in the workplace.

Other Responsibilities

  • Actively contribute to process improvement initiatives and system enhancements.

  • Support senior engineers and management in project delivery and innovation efforts.

  • Remain adaptable in a fast-paced, client-focused environment.

Key Performance Indicators

  • Achievement of individual and team billable targets

  • Quality, reliability, and documentation of automation solutions delivered

  • Adherence to Change Management and OHS procedures

  • Contribution to client satisfaction and process improvement initiatives

Qualifications and Skills

  • Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience)

  • Strong experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI)

  • Knowledge of scripting, APIs, and automation frameworks

  • Experience with ConnectWise PSA and ITGlue preferred

  • Excellent troubleshooting, analytical, and problem-solving skills

  • Strong documentation, time management, and communication abilities

  • Proven ability to work independently and collaboratively within a distributed team

Why Join Cloud Connect WA

  • Be part of a dynamic, forward-thinking ICT company focused on innovation and client success

  • Work with a supportive team that values collaboration and professional growth

  • Opportunity to shape automation standards and processes in a growing business

ShoreXtra Perks:

  • Free barista-style coffee
  • Free parking and jeepney services
  • Highly engaged team
  • Unlimited potential for growth
  • Fun and family-oriented working environment
  • Silver level referral bonus

Work Set Up:

  • Onsite
  • Monday to Friday, 7:00 am - 4:00 pm


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