Scheduling Administrator

Roles and Responsibilities

• Develop the weekly roster schedule: establish and manage tasks and deadlines for the roster, ensuring clear timelines are set.

• Adhere to rostering principles: ensure all activities comply with skilled staff requirements and relevant regulatory frameworks.

• Implement the approved roster effectively and manage all shifts as planned.

• Ensure completion of all rostered tasks and deadlines for designated sites within scope of responsibility.

• Backfill annual and personal leave: develop contingency plans for holiday and sick leave to ensure consistent delivery of services.

• Maintain exceptional customer service: foster positive relationships with clients, clinicians, and staff; ensure enquiries are acknowledged same day and addressed within 24 hours.

• Foster positive communication with the allied health team: maintain professional and supportive interactions to contribute to a collaborative work culture.

• Verify shift accuracy and timeliness: review all shifts for accuracy and ensure publication by end of business each Friday.

• Complete weekly hours and reporting accurately and on time.

• Collaborate with stakeholders to enhance client and staff satisfaction.

• Identify and implement continuous improvement opportunities in all aspects of operations.

• Work collaboratively to maintain a cohesive, engaged, and efficient administration team.

• Complete all directed learning activities as required.

Required Experience

• Excellent verbal and written communication skills.

• Strong attention to detail.

• Well-developed planning and organizational skills.

• Alignment with Encaras core values.

• Exceptional time management skills.

• Ability to communicate effectively with employees, clients, and stakeholders.

• Initiative and self-motivation.

• Team-oriented mindset.

• High levels of reliability.

• High numerical aptitude.