Administration Assistant

Roles and Responsibilities:

• Utilize Gentu and Snap forms for managing patient tasks.
• Schedule patient appointments and send booking confirmations via email.
• Obtain required information from other practices for patient records.
• Send screening and registration forms, as well as questionnaires, to patients.
• Accurately enter new patient details, including billing address, referrer information, Medicare details, secondary contact, and payment details.
• Save results and upload documents into PowerApp for patient files.
• Log and track practitioner tasks for efficient workflow management.
• Send theater booking forms to patients for theater lists.
• Ensure the quality control of medical records and related systems.
• Maintain the privacy and confidentiality of all patient and referrer information.

Required Experience:

• Prior experience in reception or administrative roles.
• Familiarity with computerized billing and receipting systems.
• Proven ability to work effectively both independently and as part of a team.
• Experience working in a fast-paced, high-pressure environment with fluctuating workflow demands.

Minimum Qualifications:

• Proficient in Microsoft Office/365 applications.
• Strong written and verbal communication skills with clinical and non-clinical personnel.

A Successful Candidate Must Have:

• Excellent organizational skills with the ability to plan and prioritize tasks efficiently.
• High attention to detail and the ability to maintain accuracy in all tasks.
• Collaborative and flexible approach to working with team members and internal stakeholders.
• Exceptional customer service skills to engage effectively with patients and colleagues.
• A comprehensive vocabulary and strong English communication skills to ensure clear interactions with the Australian-based team.

Proficient With:

• Medical software programs such as Gentu, Snap forms, PowerApp, and Teams.
• Telegram for after-hours communication.

Experience Advantage:

• Familiarity with Australian healthcare practices or terminology.
• Exposure to medical records management or similar administrative roles.