VOIP Technical Support

Key Responsibilities

• Provide first-line support for customers facing technical issues related to VoIP and call center systems.
• Troubleshoot and resolve technical problems via phone, email, or live chat.
• Diagnose and identify hardware or software-related issues.
• Assist customers in configuring and setting up their systems.
• Escalate complex issues to higher-level technical support teams when necessary.
• Document all customer interactions and technical resolutions in the ticketing system.
• Follow up with customers to ensure issues are resolved and to provide updates.
• Maintain knowledge of product features, updates, and common troubleshooting steps.
• Collaborate with internal teams to resolve customer concerns and enhance the product.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field
• Minimum of 1 year of experience in a technical support role, preferably with VoIP systems.
• Basic understanding of VoIP systems and call center technologies.
• Familiarity with operating systems, network configurations, and telecommunication hardware.
• Proficiency in using ticketing systems and CRM platforms.
• Customer-focused attitude with a passion for providing exceptional service.
• Basic knowledge of networking concepts (e.g., IP addressing, DNS, DHCP).
• Ability to document issues and resolutions.
• Excellent communication skills in both Arabic and English.

Working Conditions:

• Working days: 5 days
• Working Hours: 8 Hours
• Health, and social insurance.
• Learning & Development.
• Competitive salary and growth opportunities.

Work location

• El Sheikh Zaid.(Hybrid)