IT Help Desk

Job Responsibilities:

• Provide first-level contact and convey resolutions to user issues
• Monitor and respond quickly to incoming requests related to IT issues
• Maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts)
• Assist in the preparation and installation of software and peripheral devices
• Assist in the diagnosis and resolution of software problems
• Record events and problems and their resolution in logs
• Follow up with users to ensure complete resolution of issues
• Present the orientation application session for providers
• Other tasks and responsibilities may be added by the Senior IT Engineer

Job Requirements:

• BS/MS degree in Computer Science, Engineering, or a related subject.
• 0- 2 years of experience in the same role.
• Excellent diagnostic and problem-solving skills.
• Excellent communication ability.
• Outstanding organizational and time-management skills.
• In-depth understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.

Benefits & Working Condition:

• Working days: 5 days (Sunday : Thursday)
• Working hours: from 9:00 AM to 6:00 PM
• Health & Social Insurance