CCA1/CCA2 - Customer Service Representative - 22.02

BASIC FUNCTIONS:

• Outbound calling posing as customer or mystery shopper

• Meet established productivity goals, call handling time, records accuracy

• Asks certain information from the banks and financial institutions.

• Leaves Voicemail

• Research using a specific set of procedures and website rates of various financial institutions.

• Enters gathered information in a specific system to the client.

• Gathers customers information and inputs in the system correctly.

KEY RESULT AREAS:

TBD

COMPETENCIES NEEDED:

• Very high level of English language competency
• High comprehension skills
• Excellent listening skills
• Sales background is an advantage
• Ability to build rapport quickly
• Ability to multitask
• High level of typing speed and accuracy
• Ability to learn and understand workflow process
• Goal Oriented
• Results Driven
• Should be able to speak well
• Should have a reasonable typing skill. Agents who tend to do short cuts is not advisable.

• Should have average competency in Microsoft word, excel and PowerPoint.

QUALIFICATIONS:

• Degree Holder or with at least 2 years of college
• Sales Background is an advantage
• Has very good oral and written communication skills
• Good attention to details
• Good thought process
• Computer literate
• Good attendance record