CCA3 - Customer Service Representative - 22.01

BASIC FUNCTIONS:

• Inbound Customer Service
• Minor Outbound (only if necessary based on Inbound tasks)
• Minimal Email Responses (Client Facing)
• Minimal Chat Responses (Soc.Med Platform)
• Minor Cross/Upsell requirement

KEY RESULT AREAS:

• Average Handling Time
• Quality
• CSAT Customer Satisfaction

COMPETENCIES NEEDED:

• Speaks well, ability to build rapport.
• Articulate and Comprehensible
• Must be willing to work in a high call volume environment.
• High Customer Service Acumen
• Empathic and Great Comms
• Spontaneous and conversant.
• Preferably with minor Sales Background

QUALIFICATIONS:

• Must complete SHS or Atleast 72 units of Tertiary
• Minimum of 1.5Yr of Customer Service Background
• Minor Sales Background
• Versed on Microsoft and Google Applications (google Workspace)
• Computer Literate