CCA3 - Customer Service Representative - 22.01

BASIC FUNCTIONS:

- Take in outbound/inbound calls

- Email support

KEY RESULT AREAS:

- Conversions

- QA

- Attendance

- Schedule Adherence

COMPETENCIES NEEDED:

- Average to excellent in communication

- Comprehension and listening skills

- Ability to multitask, should be flexible, knows basic keyboard shortcuts.

- Average to excellent typing skills and internet savvy.

QUALIFICATIONS:

- CSR experience for at least 2 years

- Average to excellent oral and written skills

- Knowledgeable when it comes to MS Office specially Excel

- Conversational, persistent and with high enthusiasm level