CCA2 - Customer Service Support - 22.01

BASIC FUNCTIONS:

• Agents will be doing customer service role mainly answering emails, creating online cases and calls.
• They are also expected to have high accuracy in terms of the information they are giving to our customers about charging issues or downloading songs, how to set TEMPO in the right mode
• The agents may provide answers to general questions about the other products (e.g.,techsuits, goggles, fins, non-electronic and electronic)
• Agents also handle returns/warranty

KEY RESULT AREAS:

• Average Interaction
• QA

COMPETENCIES NEEDED:

• Strong customer service background
• Good in email construction
• No previous record of fraud
• Good attendance record
• At least 2 years in college
• Neutral accent

QUALIFICATIONS:

• Good Communication skills
• Good Customer service skills