BO2 - Customer Service Representative - 22.01

BASIC FUNCTIONS:

• Will be responsible to resolve queries of the customers through email and chat within the assigned TAT
• Manage and take ownership of the resolution process for all customer-related issues

QUALIFICATIONS:

• With 6mos 2 years non-voice customer service experience (chat and email)
• Analytical skills are required
• Able to do data analysis and has good reading comprehension
• Keen attention to details
• Good Typing Skills and sentence construction
• Must be able to prioritize and complete all job duty requirements
• Willing to work in any schedule
• Voice experience is not required